Buyer Q & A

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Find answers to frequently asked questions.

1. What are the fees for buying tickets and what do they cover?
2. Where do these tickets come from?
3. Where are my tickets?
4. How do I setup my PayPal Account?
5. Why are some tickets priced differently within the same section?
6. Why don't you reveal the seat numbers?
7. Why do I need an email address? How do I get one?
8. Will all of my seats be together?
9. I received an error while placing an order. What should I do?
10. Is the Midgets with Tickets site secure?
11. How do I pay? What credit cards can I use?
12. Where is the CSC code on my credit card?
13. Who should I talk to about partnering with Midgets with Tickets?
14. How do I contact Midgets with Tickets?
15. Do the listed prices differ from the original face value of the ticket?
16. How can I stop receiving email news from Midetswithtickets.com?

Q: What are the fees for buying tickets and what do they cover?

A: Buyers pay a 5% commmission at Midgets with Tickets. You make one single PayPal payment to MWT for the Price of the ticket, the shipping and handling estimate, and 5% MWT commission. MWT will hold your payment until 24 hours after your tickets are shipped. Once verified, we will pay the seller. MWT collects 5% commission from buyer to cover website and personnel costs.

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Q: Where do these tickets come from?

A: Unlike other ticket websites, Midgets with Tickets is not a ticket broker and we don’t own the tickets you purchase on our site. We started Midgets with Tickets to provide an active marketplace where fans can gather to buy and sell tickets.

The price of tickets in a listing is determined by each individual seller. We're an open marketplace, which means that anyone can sell tickets at Midgets with Tickets

Who are the sellers?

Among the fans selling tickets at Midgets with Tickets are:

season ticket holders who cannot attend every game,

ticket holders who have changed their plans,

ticket holders who are unable to attend an event, and

ticket holders with extra tickets to sell.

As a buyer, this allows you to choose from the widest possible selection of tickets to buy. Sellers may be individuals, businesses, ticket brokers, corporate sponsors, promoters, fan club members, contest winners, or just about anyone who wishes to see their tickets end up in the hands of another fan.

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Q: Where are my tickets?

A: Shipping is handled by the seller of the tickets. A tracking number is required with all transactions, so you should have received it in your e-mail. If not, login to your account and view your Buy History and you will find your tracking number there.

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Q: How do I setup my PayPal Account?

A: You start setting up your PayPal profile during the process of registering for a PayPal account. Open up your browser and type www.paypal.com into the Address Bar. The PayPal home page has multiple links that let you sign up for your free account. You can find one Sign Up link in the upper-right corner of the screen, and the other can be found in the middle of the screen.

Opening a Personal account

You can open a Personal account in just a few steps; the entire process doesn't usually take more than five minutes. Here's how:

1. At the PayPal Account Sign Up page, make sure the Personal Account option is selected.

If you're wondering what happened to the Premier account, just hang on. You have the option of upgrading a Personal account to a Premier account later on.

2. Select your country from the list and click the Continue button.

3. Start building a PayPal profile by filling in the fields shown on the Account Sign Up page.

The information you need to give PayPal includes

Your first name, last name, and full address, including city, state, zip code, and country. PayPal requires a zip code for U.S. accounts, but may not require one if you create an International PayPal account.

Your home telephone number for verification purposes; you have the option of entering a work number.

Your e-mail address. You need to enter this twice so PayPal can ensure you didn't mistype it the first time.

A password to use with your PayPal account.

This password must be at least eight characters long and is case-sensitive. (This means you need to pay attention to whether you use uppercase and/or lowercase characters when you create your password. PayPal won't accept PASSWORD123 as a valid password if you typed password123 as your password when you created your account.) Just as you did when you entered your e-mail address, you need to type your password a second time. Picking a password that you don't use with other accounts you may have is also important. If you pick your e-mail password to use as your PayPal password and your e-mail password is compromised, you may find someone making unauthorized use of your funds! It's better to be safe and think up a unique password.

You are asked to pick two questions from a list of four security questions. The answers you give to these questions are used to verify your identity if you lose or forget your password.

Deciding whether you want to open a Personal or Premier account. The big advantage of having a Premier account is that you can accept credit card payments from people who don't have or use a PayPal account.

You need to read and accept the PayPal User Agreement and Privacy Policy, or you won't be able to open your account. It's vital that you read both documents before checking the Yes option, indicating that you agree to the terms. Knowing what can or may happen to your account is important before transferring your money into the account.

PayPal also asks you to indicate that you understand your rights with regard to the arbitration of claims as outlined in the Legal Disputes section of the User Agreement. A link is provided to the document, which describes how legal disputes should be handled in the event that there are problems between you and PayPal. As with any legal document, you should read the whole thing before signing and contact a lawyer if you're unsure as to what the document means.

You have one final security step to go through before the account opens. PayPal displays a sequence of characters in a box with a boxed background. You must type in the characters, exactly as shown, in a text box to the right of the sequence. This step is to prevent automated programs from trying to sign up for PayPal accounts. Although a program can fill out the fields on the Account Sign Up page, it can't read the sequence and type it into the box.

If you are visually impaired, you can still type the correct character sequence into the box, even if you can't read the characters as shown against the background. Click the Help link displayed at the end of the "Security Measure" paragraph to open the PayPal Registration Security Help page. At the end of the page is a listen to the security characters link. Click the link to hear an audio clip that says the characters aloud. You can then type the characters into the box correctly to finish the registration process. In the case of these security characters, it doesn't matter whether you type in the letters as uppercase or lowercase, as long as you get the letters and numbers in the correct sequence.

4. Click the Sign Up link at the bottom of the page to submit your registration information.

After filling out the registration form, you're taken to a page that tells you the process is almost complete except for the confirmation of your e-mail address. After you click the Sign Up link from the previous screen, PayPal sends you an e-mail.

5. Open your e-mail program and look for an e-mail from PayPal.

If your e-mail inbox is anything like mine, you have to search hard to find the PayPal e-mail amidst all the spam. Look for an e-mail from service@paypal.com with a subject heading of "Activate Your PayPal Account!"

6. Click the Click here to activate your account link, which can be found in the body of the e-mail. (Alternatively, you can copy the link and paste it into the address bar of your browser.)

Clicking the link takes you to a page where you are prompted to enter the password you designated when you registered for the account.

7. Type your password and click the Confirm button.

Congratulations! You just opened your PayPal account.

Updating your profile

After you open a PayPal account, keeping your user profile up-to-date is very important. To update your profile, log on to your account and click the Profile link under the My Account tab. You have the option of updating any of the following:

Account Information: You can update your basic contact information (e-mail, address, password, time zone, and so on).

Financial Information: You can change the credit cards or bank accounts associated with your PayPal account, set up online bill paying, see your account balances, redeem gift certificates, and more. The options that are available are dependent upon the type of account that you have.

Selling Preferences: Here you can set up preferences for setting up auctions, registering your Web site as a PayPal shop, setting shipping preferences, setting up invoice templates, and so on. The options available depend upon the type of PayPal account you have.

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Q: Why are some tickets priced differently within the same section?

A: Midgets with Tickets is not the ticket seller; you are buying tickets from a third party. When you buy tickets to a game, show, or other event at Midgets with Tickets, you're buying from other fans, just like you, who have chosen to resell their tickets. Our unique marketplace allows you to see all of the available tickets at once, giving you the power to easily find the tickets you want, in the quantity you need, and at the best price available.

If you don't find what you're looking for, check back often! Our listings are constantly updated, and sellers regularly adjust prices as an event approaches based upon event news, supply and demand, and a variety of other circumstances.

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Q: Why don't you reveal the seat numbers?

A: There are a couple of reasons.

First, it's a privacy issue for many sellers. Requiring the disclosure of seat numbers would make many sellers unwilling or unable to sell their tickets at Midgets with Tickets - and that would reduce the number of tickets available for you to purchase.

Second - and more important - we want to provide a level of guarantee for the tickets you purchase. Because most tickets are shipped directly from the seller and are never in our possession, guaranteeing exact seats is simply beyond our capability. For example, if your purchase 2 tickets from a listing of 6 tickets, we cannot guarantee which 2 of the 6 the seller will ship to you.

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Q: Why do I need an email address? How do I get one?

A: Email is our primary way of communicating with you. We’ll send all notices regarding your purchase to the email address associated with your Midgets with Tickets account. If you don’t have an email address, you can get one for free from a variety of services, including Hotmail, Yahoo, Google, and many Internet service providers.

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Q: Will all of my seats be together?

A: Since we do not handle the tickets or the shipping of the tickets there is no way for us to guarantee that the tickets you buy will be together. If the seller doesn't indicate this in the description, please check the seat numbers of the tickets with the venue to make sure.

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Q: I received an error while placing an order. What should I do?

A: If you get an error while placing an order, double-check the order details to ensure that all the information you provided is accurate. If you still receive an error, it's possible that your financial institution is flagging the purchase for some reason. Contact the company that issued your credit or debit card to make sure they have not placed a hold on the purchase for any reason.

If this doesn't work feel free to contact support for assistance.

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Q: Is the Midgets with Tickets site secure?

A: Absolutely. Your privacy is important to us. We employ sophisticated encryption technology to ensure the protection of your personal information and your records. For more information on our commitment to security and privacy, read our Privacy Policy.

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Q: How do I pay? What credit cards can I use?

A: Midgets with Tickets uses PayPal, the world's leading online payment processor. PayPal accepts all major credit cards, bank accounts and many other methods. Please check with PayPal if you're unsure if your payment method is accepted.

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Q: Where is the CSC code on my credit card?

A: On Visa, MasterCard, and Discover cards, the CSC code is a three-digit number located on the right-hand side of the signature strip on the back of the card. Usually it is preceded by either the full credit card number or the last four digits of the credit card number.

On an American Express card, the CSC code is a four-digit number located on the face of the card in the upper-right.

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Q: Who should I talk to about partnering with Midgets with Tickets?

A: For information on partnership opportunities with Midgets with Tickets, contact info@midgetswithtickets.com

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Q: How do I contact Midgets with Tickets?

A: For the quickest email response, click here to use our Contact Us form. By using the Contact Us form, we can automatically direct your email to the appropriate department and respond to you more quickly.

You can also reach us in the following ways:

Email:
info@midgetswithtickets.com

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Q: Do the listed prices differ from the original face value of the ticket?

A: Most likely, yes. Because the seller determines the price of tickets in each listing, the listed price may differ from the face value printed on the ticket. Keep in mind, to decide on a sale price, the seller must consider the original cost of acquiring the tickets, which may include convenience fees, delivery charges, acquisition rights, and a variety of other expenses.

When you buy tickets at Midgets with Tickets, you may be paying more than face value — or you may be paying less. Ultimately, supply and demand dictate successful sale prices. In the case of popular events, with many potential buyers and few sellers, demand will drive prices up. On the other hand, tickets for an event with many sellers and few buyers will often sell below face value.

We expect sellers to abide by the Midgets with Tickets User Agreement and list tickets at fair market value in accordance with all applicable local, state, federal, and international laws, statutes, and regulations. However, sellers are free to ask any price for their tickets. For more information, please read our User Agreement.

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Q: How can I stop receiving email from Midgetswithtickets.com?

A: If you'd like to stop receiving our e-mail news you can opt out of our email list at any time. To do so:

1. Click here to login to your account.
2. Enter your e-mail and password.
3. Click on "Edit Profile" in your member control panel.
4. Uncheck the box at the bottom where it says "Subscribe me to Midgets with Tickets mailing list"

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